Original Review Admin provides current Original Review for Restaurants customers the ability to see their dashboards and reports on any mobile or tablet device vs. having to login to their dashboards via an internet browser. Original Review for Restaurants gathers real-time feedback from restaurant guests during the checkout process, immediately notifying management of poor reviews pertaining to staff, food or experience so that the situation can be corrected before bad reviews hit the internet. Reviews are posted in real-time and available to see using Original Review Admin.
Original Review for Restaurants is a real-time restaurant review tool positioned to take on traditional customer review sites. Co-founded by a restauranteur and technology consultant, Original Review is a feedback tool that helps restaurant owners and managers gather real-time guest feedback at “the origin”, enabling better service, better marketing and greater transparency on a daily basis.
With Original Review (OR), restaurant owners and managers get a simple-to-use, turnkey solution that transforms in-restaurant feedback into valuable operational and marketing data, for any size restaurant. The OR customer interface resides on any tablet and feedback is filtered directly to an operations dashboard that is accessible to view through any Internet-connected device as well as via the OR Admin app.
Presented along with the guest’s bill, the OR Customer Insight Solution engages diners at the end of the meal to elicit real-time feedback. The survey consists of four simple questions asking guests to rate their experience with the restaurant’s food, service, atmosphere and overall dining experience.
Additionally, a limited number of custom questions can be added to deliver proprietary elements to the survey. With the OR solution, you generate real customer reviews while measuring food, service and quality in real-time!
Data from OR’s customer survey is immediately deployed to your operations dashboard and is accessible to view through any internet-connected device.
• Access customer survey data to analyze food, server and overall restaurant performance
• Address any customer issues right away
• Motivate your service team and reward high performers
During the customer survey, diners have the option to include their email and birthday details, enabling you to create custom promotional campaigns that encourage return visits to your restaurant.
Because an Original Review takes place in-house, restaurants who use the OR solution have the opportunity to leverage data from thousands of reviews as opposed to hundreds or less from other review sites. DO THE MATH! Restaurants that log just 10 Original Reviews a day can generate 3,650 reviews in one year! Current OR customers are seeing upwards of 10,000 reviews per year.
Customer feedback given directly from the restaurant eliminates fake reviews and provides invaluable data!
Paying attention to survey data can help restauranteurs and managers improve service and food quality, fix minor annoyances such as music volume and potentially save lost customers whose experience was less than optimal.
Original Review is like having “eyes and ears” at every table!